Oh no! We’re really sorry about that.

Just send us an email with a picture of the damaged box and/ or its contents at [email protected] (no later than 7 days after you receive the box). If the items in the box are damaged/ defective, we’ll replace it immediately at no extra cost to you.

Unfortunately each box is customised and personalised. As such, we are unable to exchange the items for anything else.

Did we do something wrong? Please let us know if we can fix it ([email protected]).

Try-me Boxes, Mini Boxes and gift subscriptions are not eligible for cancellation. For subscriptions, email us your cancellation instruction ([email protected]) no later than 14 days before the next delivery is scheduled.

The refund amount will vary based on your original subscription and the number of boxes you’ve already received.