Managing Your Subscription

What are my payment options?

You can pay with credit card, debit card, direct debit to your bank account or with your Paypal account.

For credit or debit card payments, select eGHL at the checkout page. You will then be redirected to the payment page where you will be required to enter your credit card or debit card details.

 

If you’d like to direct debit your bank account, select eGHL at checkout. When you’re directed to the payment page, your preferred online bank. We accept payment from all major Malaysian banks including Maybank2U, CIMB Clicks, HongLeong Connect, RHBNow, etc.

 

We also accept Paypal. Just select Paypal at checkout. When redirected to the Paypal payment page, you can either login to your Paypal account or pay with any credit card.

How do I know when my subscription will expire?

We’ll indicate the subscription end date on the dispatch emails we send to you once the boxes have been shipped your way. Alternatively, you can just ask us at hello@atomandthedot.com.

And because we love having you around, we’ll also drop you an email a month before your subscription expires to remind you to stick with us!

Can I upgrade my current subscription?

Music to our ears! Of course you can.

If you’ve purchased a 1 Month or 3 Months and would like to extend it, just drop us a note (at hello@atomandthedot.com). We’ll walk you through it.

What can I do with my store credit?

If you have store credit, it’s because you like us and referred us to your family and friends. Thank you!! 

You can use your store credit to purchase any item on our shop. That includes all Surprise Boxes, Refill Packs or Try-Me Boxes!

Redeeming Store Credit
We’ve only just introduced store credit and are still working to get the systems in place. So do bear with our slightly manual process.

To redeem store credit, just email us and we’ll provide you a unique coupon code that you can use on our shop. We promise to be super quick and not keep you waiting.

What's my store credit balance?

Can’t remember what your balance? Just email us (at hello@atomandthedot.com) and we’ll get right back to you.

You can also find last month’s balance on your delivery order sheet – that’s the piece of paper we’ve included in your surprise box. Don’t forget to flip it around for some colouring fun.