Shipping & Delivery

Where does Atom and the Dot ship to? Is there a shipping fee?

We ship our surprises to anywhere in Malaysia, Singapore and Labuan.

Deliveries within Peninsular Malaysia are free for purchases above RM80!

  • Peninsular Malaysia, below RM80 – RM7 per box
  • Sabah, Sarawak and Labuan – RM10 per box
  • Singapore – RM35 per box
There's no one at home to accept the box. Is there a self-pickup option?

Yes! You can choose to drop your parcels off at Pgeon Collect outlets. You may select to collect the box at your convenience from your preferred Pgeon Collect location, which include 99 Speedmart and My News near you.

How do I opt for self-pickup at Pgeon Collect locations?

At the Cart page, enter your preferred Pgeon Collect location.

If you are not sure which address to use, you may check on their website.

  1. Enter your postcode on the Pgeon Collect website.
  2. Select your preferred location.

 

Enter the full address in the checkout page and you’re good to go! Don’t forget to include the shop name as well.
E.g. Company: 99 Speedmart @ USJ 15 (2076)

 

Does Atom and the Dot ship internationally?

We are testing the waters and have just introduced shipping to our brother from another mother, Singapore!!

If you’re living outside Malaysia or Singapore, and would like to try us out, drop us a note at hello@atomandthedot.com. We’ll see what we can do!

When will I receive my order?

Surprise Boxes
Our aim is to get it to you before the weekend – i.e. play time!

We send off your boxes on the first Tuesday of every month. You should receive it between 2-5 working days (depending on where you live). As a heads up, we’ll drop you an email to let you know when your order is dispatched.

For exact delivery dates, check out our dispatch calendar.

Try-me Boxes
We send these out to you as soon as we get the order. So you should receive it between 2-5 working days.

Refill Packs
We send these out with your next surprise box for free. If you’d like to get it sooner, you can select the Urgent shipping option (for RM7) to receive it in 2-5 working days.

NOTE!
Our courier company delivers on weekdays during working hours. So please ensure you direct the box (your delivery address) to a location where there will be someone available to sign for the box. Otherwise you may need to pick it up at the post office or it might be returned to us. Either way, it’ll stand between you and play time!

P/S If it gets returned to us, we’ll reship it to you once (at no additional cost). But if we need to do it more than once, we will need to charge you handling and shipping fees.

Can I get the dispatch calendar for Surprise Boxes?

To help you plan better, you may refer to our dispatch calendar for estimated delivery dates each month.

Our aim is to dispatch on the first Tuesday of every month. But in the event that the first Tuesday is a public holiday*, we’ll need to dispatch the boxes a day later – courier boys do not work on those days. Fingers crossed you’ll still receive it by Saturday.

 

Month Dispatch Date Estimated Arrival Date
Sept 2018 4 Sept 5 – 7 Sept
Oct 2018 2 Oct 3 – 5 Oct
Nov 2018 6 Nov 7 – 9 Nov
Dec 2018 4 Dec 5 – 7 Dec
Jan 2019 2 Jan 3 – 7 Jan
Feb 2019 12 Feb 13 – 15 Feb
Mar 2019 5 Mar 6 – 8 Mar
Apr 2019 2 Apr 3 – 5 Apr
May 2019 7 May 8 – 10 May
Jun 2019 4 Jun 5 – 7 Jun
Jul 2019 2 Jul 3 – 5 Jul
Aug 2019 6 Aug 7 – 9 Aug
What should I do if my delivery address is wrong?

No worries. Just email us (at hello@atomandthedot.com) as soon as possible to let us know.

We do need to know at least 14 days before the next delivery so we can make the necessary arrangements.

P/S Please check the Order Confirmation to ensure we have all the right information. If you need us to reship the box to a different address, we will need to charge you additional handling and shipping fees! No one wants that.

Can I update my delivery address?

Of course. Just drop us a note at hello@atomandthedot.com.

Do let us know 14 days before the next delivery so we can make the necessary arrangements to send it to the right place. If you inform us less than 14 days before the next delivery, this change in address will only take effect in the subsequent month.

P/S – Seriously, don’t forget! If you need us to reship the box to a different address, we will need to charge you additional handling and shipping fees.

What should I do if the items are damaged/ defective?

Don’t panic! First things first – is the box damaged? If yes, make sure you indicate that the box is damaged when signing for the box from our courier company.

Then just send us an email with a picture of the damaged box and/ or its contents at hello@atomandthedot.com (no later than 7 days after you receive the box). If the items in the box are damaged/ defective, we’ll replace it immediately.